Returns & Exchanges

Please contact us before sending a return. Once your return has been approved, we will provide you with the appropriate return address and instructions.

Please include your order number with your return so we can identify and process it promptly. We recommend using a tracked shipping service when returning an item.

We want you and your pup to be happy with your purchase. If your item isn’t quite right, you may request a return or exchange within 30 days of delivery date, provided the item meets our return requirements.

To be eligible for a return, items must be:

• Free from pet hair, dirt, odors, and signs of wear
• Returned with original packaging and tags, when applicable

For hygiene and safety reasons, items that have been excessively worn or used by a pet may not be eligible for return or exchange.

If you receive an item that is damaged or defective, please contact us as soon as possible with your order number and photos of the item so we can help make it right.

Please note: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. 

We recommend checking sizing carefully before ordering to help ensure the best and safest fit for your pup.